The services in hospitality include lodging, food and beverages, travel and tourism, and event management. Other civic services are also included in the food category such as restaurants, bars, and coffee shops alongside catering businesses. Travel agencies, tour operators, and transportation services constitute travel and tourism services. Corporate events, weddings, and parties also fall under one umbrella of event management along with conferences. 

Customer experience defines the services in hospitality. When visiting a brand’s hotel or a restaurant, there is a combination of things that can dictate whether their experience is positive or negative right from the moment they step in. Personalization, custom attention, and timely services are the cherry on the cake when it comes to customer satisfaction. If a business is focused on the customer experience side of things, the chances of getting good reviews, ratings, and bookings increase significantly. Staff training that emphasizes responding to customer questions promptly, providing effortless check-ins, and check-outs, and maintaining hygiene are elements that help create good lasting impressions.